Conditions of Sales

Before you go for your adventure,  snowmobile raid or expedition across Canada, make sure you contact a reputable company with certifications, permits and labels allowing it to operate in the province of Quebec, where your snowmobile trip will take place  .

Registration, reservations

The customer must have an understanding of the information and skills defined on our website or that can be sent via mail upon your request.

To confirm your sport, all reservations must be accompanied with a deposit of 30% of the total amount including taxes (not including cost of flight). The total amount must be received no later than 30 to 45 days before your departure date. The full amount is due when you register within 30 days of your departure date.

Cancellation policy

We strongly advise you to verify that you obtain cancellation insurance or verify your own coverage for cancellation.

Cancellation penalties :
• More that 46 days = $200+taxes / person for administrative costs
• Between 45 and 30 days before departure = 30% of the total amount including taxes
• Between 29 and 16 days before departure = 50% of the total amount including taxes
• 15 days and less before your departure or a no show = 100% of the total amount including taxes.

For few raids, our cancellation policy is different. This one is always mentionned on the contract you sign.
• More that 46 days = $200 / person for administrative costs
• Between 45 to 16 days before departure = 50% of the total amount including taxes
• 15 days and less before your departure or a no show 100% of the total amount including taxes.

We strongly advise that you consider the cancellation policies outlined above when making your travel arrangements.

Nord Expe will not be responsible for :
• Registration errors or for customers missing their flights
• A delay by air, by train or other means of transportation under any circumstances
• The lack of documentation or identification or invalid/expired ID.
• Customers cannot claim compensation from the travel agent or organizer if their reason  for cancelling the program is due to weather related conditions (snow, storm, ice…) or for reason related to the safety of the travellers.

Modification

Following modification could not be subject of any refund :
• Modification from the client during the travel or renouncement from the client to services
• Itinerary modifications which could occur for different reasons: weather, route status,   partial incapacity in the group, always decided for the safety of the participants.
• Modification of scheduled places to stay de which could be exceptionally replaced by other of similar category or superior depending on the availabilities

Price

Nord Expé could modify its prices in case of higher costs from furnishers. Prices could not modified by Nord Expé within 30 days previous departure. In case of a variation superior of 10%, clients already registered could cancel without penalties excepted reservations costs, administration and transmission.

To know what is included or not in the different packages, please read technical descriptions of each tour on our web site dev.nordexpe.com or read your quotation or bill in case of an measure to measure package.

Insurance

We advise you to contract insurance for travel risks via our partners on our Web site or verify with your insurance agent and your bank institution if your present policies covers the risks of the practice of a motorised recreational activity in Canada.

.